Workforce Management Analyst/ Contact Center

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Date posted: 01/27/2020

job description

Workforce Management Analyst, Contact Center, Full- Time job, Days, Albuquerque, NM

We are looking for a  Workforce Management Analyst to join our Contact Center team in Albuquerque, NM.

  This Full-Time job is located at Lovelace Medical Group is a multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care, and provides patients with exceptional health care through the support of Lovelace Health System hospitals and technology.

  Workforce Management Analyst Responsibilities:

  • Performs quality process improvement activities for assigned department to include but is not limited to developing and maintaining statistical databases, developing and producing complex reports and assisting with various projects. 
  • Assists with developing evaluative tools to improve process improvements. 
  • Collects statistics and clinical information for established projects and verifies accuracy.
  •   Enters data for assigned projects and ensures accuracy and completed in a timely manner. 

Workforce Management Analyst Education and Experience Requirements:

  • High School Diploma or GED Equivalent
  • Associate’s Degree desired
  • Zero (0) years of direct experience with an Associate’s Degree or Two (2) years of direct experience without an Associate’s degree.
  • Two (2) years of experience desired
  • Ability to functions independently and manage a variety of projects
  • Ability to analyze and interpret data
  • Ability to maintain accuracy and consistency and compiling moderately complex reports
  • Ability to communicate effectively
  • Advanced computer skills

Why Lovelace?

  • Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business
  • First for acquisition of ABQ Health Partners’ women’s health

  Lovelace is a drug-free employer with smoke free campuses.

  ID: 14502



job facility

Contact Center - Lovelace Medical Group

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.