Customer Service Coordinator

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Date posted: 06/21/2018

job description

You’re going to LOVE Lovelace!

  Lovelace UNM Rehabilitation Hospital provides   state-of-the-art rehabilitation services for patients recovering from health care conditions such as stroke, brain injury and musculoskeletal disorders. The only rehabilitation hospital in the state accredited in six programs by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Lovelace UNM Rehabilitation Hospital is hiring a  Customer Service Coordinator

  • Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling, and verifying insurance.
  • Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
  • Reconciles daily cash deposit in accordance with cash balance policy and procedures.
  • May be required to analyze medical records and charge entry information for financial reimbursement within the guidelines and procedures.

  • Minimum education required is HS Diploma or GED equivalent. 
  • Desired education is Associate’s Degree in related field of study.

  • One (1) year of previously related experience is required

  • Previous medical office experience is preferred
  • Familiar with medical terminology.
  • Ability to type and enter data efficiently and accurately.  Ability to work independently.  Ability to communicate effectively. 
  • Knowledge of office procedures.  Knowledge of insurance plans.  Skilled in a variety of software applications 
  • Heart Saver card is preferred

Why Lovelace?

  • Modern Healthcare’s Best Places to Work 2018
  • UNM Occupational Therapy Fieldwork Site of the Year 2017
  • Excellence in Outcomes Award- Orthopedics (Q3 2016) from Focus On Therapeutic Outcomes (FOTO), Inc. for Wyoming, Enchanted Hills, Santa Fe and Jemez rehabilitation clinic
  • Hospital of Choice Award from the American Alliance of Healthcare Providers

Lovelace is a drug-free employer with smoke free campuses.




job facility

Admitting - Lovelace UNM Rehabilitation Hospital