Supervisor of Patient Services Denials Patient Financial Services Full Time Days

Supervisor of Patient Services Denials Patient Financial Services Full Time Days job in Albuquerque, NM

Shift: Day
Schedule: Full - Time Regular

Supervisor of Patient Services- Denials, Patient Financial Services, Full- Time Job, Days, Albuquerque, NM

We are looking for a Supervisor of Patient Services- Denials to join our Patient Financial Services team in Albuquerque, NM.
  This full-time job is located with Lovelace Shared Services: Organizational support departments for all Lovelace facilities including Coding, Finance, Health Information Management, Revenue Cycle, Marketing, and the Resource Team.  We are dedicated to exceeding our customers’ expectations in every way.

Supervisor of Patient Services- Denials Job Responsibilities:

  • Supervises and coordinates the daily operations and activities for the Central Business Office (CBO) to include but not limited to training, approving leave/time and initiating disciplinary actions.
  •   Assists the CBO Directors and Manager in developing, communicating and implementing action plans and measurements to ensure support of the strategic plan objectives. 
  • Works closely with CBO Directors and Manager to address attendance, schedule adherence, and performance issues.  Responsible for hiring and disciplining direct reports.
  • Facilitates effective individual and team performance by providing continuous feedback, recommending/administering appropriate motivational and/or incentive programs, measuring results and soliciting employee ideas for improved performance.
  •   Trains new staff in all areas as needed and provide source of knowledge for staff inquiries. 
  • The Supervisor is responsible for actively working to meet the department goals and assist in the development of employees in the department to further enhance the employee and customer experience.

Supervisor of Patient Services- Denials Education and Experience Requirements:

  • High School Diploma or equivalent, two (2) years post high school education preferred
  • Three (3) years extensive Customer Service experience, call center environment preferred or one (1) to three (3) years leadership experience in a fast paced environment
  • Desired: One (1) to three (3) years in a supervisory capacity within customer service
  • Exceptional communication, analytical, problem solving, multitasking, and decision-making abilities
  • Ability to work independently
  • Ability to work in a structured, high pressured, changing, and challenging environment
  • Advanced computer skills

Why Lovelace?

  • Named one of the 150 Great Places to Work in Healthcare by Becker’s Hospital Review
  • Named one of the Best Places to Work by Albuquerque Business First
  • Named Top Workplace by Albuquerque Journal, 2013, 2014, and 201
  • Named to Modern Healthcare’s 100 Best Places to Work five times since 2008

Lovelace is a drug-free employer with smoke free campuses.

  ID: 4698

Department / Location

Business Office
Ardent Patient Financial Services - Albuquerque, NM