Scheduler I Call Center Full Time Days

Scheduler I Call Center Full Time Days job in Albuquerque, NM

Shift: Day
Schedule: Full - Time Regular

Scheduler I/ Call Center/ Full- Time/ Days

  We are looking for a Scheduler I to join our Call Center team in Albuquerque, NM. 

  This full time job is located at Lovelace Medical Group is a multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care, and provides patients with exceptional health care through the support of Lovelace Health System hospitals and technology.

Scheduler I Job Responsibilities:

  • Provides direct customer service within assigned department which includes but not limited to registering, scheduling, verifying insurances and message management.

  • Handles customer account transactions and cashiering operations.  Adheres to policies, procedures and regulations to ensure compliance and patient safety.

  • Maintains performance metrics to ensure patients are served in a timely manner which includes call handle times, time away from the queue, and Quality metrics to resolve patient issues and increase First Call Resolution

Scheduler I Job Education and Experiences Job Requirements: 

  • Minimum: High School Diploma or GED equivalent

  • Desired: Associate’s Degree in related field of study

  • Medical Terminology

  • Ability to type and enter data efficiently and accurately. 

  • Ability to work independently.

  • Ability to communicate effectively.

  • Knowledge of office procedures. 

  • Knowledge of insurance plans. 

  • Skilled in a variety of software applications 

  • One (1) year of previously related experience.

  • Preferred:  Previous medical office/customer service experience

  • Preferred: Heart Saver

Why Lovelace? 
  • Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business

  • First for acquisition of ABQ Health Partners’ women’s health

  Lovelace is a drug-free employer with smoke free campuses.


Department / Location

Contact Center
Lovelace Medical Center - Albuquerque, NM