Scheduler Contact Center Full Time Days

Scheduler Contact Center Full Time Days job in Albuquerque, NM

Shift: Day
Schedule: Full - Time Regular

Scheduler , Contact Center, Full-Time job, Days, Albuquerque, NM

  We are looking for a Scheduler to join our Contact Center Team in Albuquerque, NM.
  This full-time job is located with Lovelace Medical Group, a multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care, and provides patients with exceptional health care through the support of Lovelace Health System hospitals and technology. 
Scheduler Job Responsibilities: 

  • Accurately schedules and pre-registers all patients for the region into six different computer programs for procedures and exams.
  • Handles administration of technical prep direction and ensures accurate placement of patients on the various schedules at all facilities to enable timely delivery of service to the patient. 
  • Handles telephone calls in an efficient manner to meet corporate guidelines for waits and delays as well as meets abandonment ratio criteria. 
  • Handles customer account transactions, provides customer assistance including dealing with physician concerns and ensures insurance data is collected accurately to alleviate authorization issues.
  • Adheres to policies, procedures and regulations to ensure patient safety and compliance.

Scheduler Education and Experience Job Requirements:

  • High School Diploma or GED equivalent
  • One (1) year related experience preferred
  • Medical Terminology Courses
  • Scheduling Knowledge helpful.
  • Registration and Insurance Knowledge preferred. 
  • Ability to communicate effectively.
  • Ability to work independently.
  • Basic computer skills.

Why Lovelace?

  • Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business.
  • First for acquisition of ABQ Health Partners’ women’s health

Lovelace is a drug-free employer with smoke free campuses.


Department / Location

Call Center
Lovelace Medical Group - Albuquerque, NM