Scheduler 1 Contact Center Full Time Days

Scheduler 1 Contact Center Full Time Days job in Albuquerque, NM

Shift: Day
Schedule: Full - Time Regular

Scheduler, Contact Center, Full-Time job,Days, Albuquerque, NM

We are looking for a Scheduler to join our Contact Center team in Albuquerque, NM.

Seeking a high-performing, versatile Contact Center Team Member who finds purpose in making a positive impact in the healthcare community

  This full-time job is located with Lovelace Medical Group. A multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care, and provides patients with exceptional health care through the support of Lovelace Health System hospitals and technology.

Scheduler I Job Responsibilities: 

  • Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
  • CSC also handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
  • Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience
  • Identify and resolve customer needs to achieve First Call Resolution (FCR)
  • Meet/exceed established industry standard service goals and key performance indicators (KPIs)
  • Agent (KPIs) - Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, CollectionsTeam (Service Goals) - Service Levels, Abandonment Rates, Average Speed of Answer (ASA)
  • Demonstrates high levels of flexibility and adaptability
  • Able to answer an average of 78 – 90 calls/day

Scheduler I Education and Experience Requirements:

  • High School Diploma or GED
  • Desired: Associate’s Degree in related field of study
  • Medical terminology
  • One (1) year of previously related experience
  • Preferred: Previous medical office experience
  • Preferred: Heart Saver
  • Ability to type and enter data efficiently and accurately.
  • Ability to work independently.
  • Ability to communicate effectively.
  • Knowledge of office procedures.
  • Knowledge of insurance plans.
  • Skilled in a variety of software applications.

Why Lovelace?

  • Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business
  • First for acquisition of ABQ Health Partners’ women’s health

  Lovelace is a drug-free employer with smoke free campuses.

  ID: 9780

Department / Location

Contact Center
Lovelace Medical Group - Albuquerque, NM