Quality Analyst Contact Center Full Time Variable Days

Quality Analyst Contact Center Full Time Variable Days job in Albuquerque, NM

Shift: Variable
Schedule: Full - Time Regular

Quality Analyst, Contact Center, Full- Time job, Variable Hours, Albuquerque, NM

We are looking for a Quality Analyst to join our Contact Center team in Albuquerque, NM.

  This Full-Time job is located at Lovelace Medical Group is a multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care, and provides patients with exceptional health care through the support of Lovelace Health System hospitals and technology.

  Quality Analyst Responsibilities:

  • Performs quality process improvement activities for assigned department to include but is not limited to developing and maintaining statistical databases, developing and producing complex reports and assisting with various projects. 
  • Assists with developing evaluative tools to improve process improvements. 
  • Collects statistics and clinical information for established projects and verifies accuracy.
  •   Enters data for assigned projects and ensures accuracy and completed in a timely manner. 
  •   Moderate to advanced skillset in Excel i.e. pivot tables/fluid knowledge in formulas for qualitative assessment and analysis to speak to departmental trends – SQL is a major plus  
  • 4 years of direct/combined experience with provider scheduling/EPIC/Call Center in a quality analysis capacity

Quality Analyst Education and Experience Requirements:

  • High School Diploma or GED Equivalent
  • Associate’s Degree desired
  • Zero (0) years of direct experience with an Associate’s Degree or Two (2) years of direct experience without an Associate’s degree.
  • Two (2) years of experience desired
  • Ability to functions independently and manage a variety of projects
  • Ability to analyze and interpret data
  • Ability to maintain accuracy and consistency and compiling moderately complex reports
  • Ability to communicate effectively
  • Advanced computer skills

Why Lovelace?

  • Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business
  • First for acquisition of ABQ Health Partners’ women’s health

  Lovelace is a drug-free employer with smoke free campuses.

  ID: 9568

Department / Location

Contact Center
Lovelace Medical Group - Albuquerque, NM