Patient Ambassador/PCT

Patient Ambassador/PCT job in Albuquerque, NM

Shift: 1st - Day
Schedule: Full Time

You’regoing to LOVE Lovelace!

About us: Lovelace Women’sHospital is New Mexico’s first and only hospital dedicated to women’s health.  Our patients choose LovelaceWomen’s Hospital because it’s a name they trust.  Whether we come alongside them for a birthingexperience or breast cancer treatment, our primary goal is to offer themexceptional care. For nine consecutive years, Lovelace Women’s Hospital has been recognized by Modern Healthcare Magazine as one of the best places to workin healthcare in the nation.

Lovelace Women’s Hospital is hiring a Patient Ambassador/PCT

The Patient Ambassador/PCT’s duties include:

  • Meeting with all new in-patients in the hospital to explain the Patient Concierge Book, Welcome Guide, meals, ordering, hourly rounding, phones.  Attempt to meet patient’s specific requests.  Make sure the patient has their call light and phone within reach.
  • Being available to assist other units throughout the day.  May be called to serve as a witness for Ultrasound, assist with transport, discharge or have labs taken down, etc.
  • Communicating with units as necessary, such as dietary, transport, nurses, case workers, housekeeping volunteers etc., to best assist patients with questions and concerns.
  • Visiting with patients who may be concerned or anxious, to bet help them navigate their hospital experience.  Be willing to sit with patients during tests if asked.  Empathy, understanding and genuine concern for each patient and their situation is important.
  • Being ready to assist clinical staff with requests.  Set up patient rooms for daily admits.  Assist with Family Birthing Center bassinets, assist patients with menus, get toiletry items and towels for patients, order meals if approved by nurse, deliver magazines, books, puzzles.  May answer call light and if unable to assist patient then call nurse/tech for assistance.  Deliver warm towels to patient so they can freshen and clean face and hands before meals.  Clear trash and straighten up patient belongings or put into closet.
  • Audits of white boards as directed.
  • Discharge calling if assigned.
  • Minimum: High School Diploma or GED equivalent.
    Desired: Experience in a healthcare setting or service related industry
  • BLS
Why Lovelace Women’s Hospital?
  • 2015 & 2016 Women’s Choice Award for America’s Best Breast Centers
  • 2016 Women’s Choice Award for America’s Best Hospitals for Patient Safety
  • Named to Modern Healthcare’s 100 Best Places to Work since 2008
  • Zia Award from Quality New Mexico for Best in Class

Department / Location

Lovelace Womens Hospital - Albuquerque, NM