Patient Account Representative Customer Service Full Time Days

Patient Account Representative Customer Service Full Time Days job in Albuquerque, NM

Shift: Day
Schedule: Full - Time Regular

Patient Account Representative- Customer Service, Full-Time, Days
  We are now hiring a Patient Account Representative to join our Customer Service team.

This Full-Time job is located at   Lovelace Shared Services provides organizational support departments for all Lovelace facilities including Coding, Finance, Health Information Management, Revenue Cycle, Marketing, and the Resource Team.  We are dedicated to exceeding our customers’ expectations in every way.

 Patient Account Representative- Customer Service Responsibilities:

  • Under general supervision, ability to prioritize and complete A/R collections in accordance with departmental policies and procedures within established deadlines for hospital claims. 
  • The ability to update and document financial data, utilizing excellent customer service skills to contact patients and insurance carriers to ensure accurate reimbursement. 
  • Handle incoming calls 50-70, Work small dollar credits $100.00 and below, Bankruptcy, Process Patient Payments, Productivity 70 per day.
  • Adheres to policies, procedures and regulations to ensure compliance and patient safety.

Patient Account Representative- Customer Service Education and Experience Requirements:

  • High School Diploma or GED Equivalent
  • One to Two (1-2) years previous customer service experience desired
  • Must have computer skills with basic knowledge of Microsoft Word, Microsoft Excel and Microsoft outlook
  • Basic knowledge of general accounting/bookkeeping skills
  • Ability to communicate effectively verbal and written
  • Ability to work independently
  • Strong customer service and interpersonal skills

Why Lovelace?

  • Named one of the 150 Great Places to Work in Healthcare by Becker’s Hospital Review
  • Named one of the Best Places to Work by Albuquerque Business First
  • Named Top Workplace by Albuquerque Journal, 2013, 2014, and 2015
  • Named to Modern Healthcare’s 100 Best Places to Work five times since 2008

Lovelace is a drug-free employer with smoke free campuses.

  ID: 10964

Department / Location

Business Office
Ardent Patient Financial Services - Albuquerque, NM