Shift: 1st - Day
Hours: Days
Schedule: Full Time

You’re going to LOVE Lovelace!

Lovelace Shared Services: Organizational support departments for all Lovelace facilities including Coding, Finance, Health Information Management, Revenue Cycle, Marketing, and the Resource Team.  We are dedicated to exceeding our customers’ expectations in every way.

Lovelace Shared Services is now hiring a Manager, Centralized Patient Access Scheduling and Insurance Verification. 

  • The Manager, Centralized Patient Access Scheduling and Insurance Verification plans, organizes and directs the activities for assigned area.
  • Administers the credit and collection policies in conjunction with System policy and Business Services Accounts receivable goals. 
  • Responsible for all activities pertaining to the collection of accounts receivable for Medicare, Medicaid, HMOs, PPOs, and insurance plans and any other third party accounts receivable.
  • May be responsible for the oversight of the revenue cycle process for assigned department.
  • Adheres to policies, procedures and regulations to ensure compliance and patient safety.


  • Minimum: Bachelors Degree; Equivalent experience may be used in lieu of Education. 
  • Desired:  Master’s in Business Administration or Healthcare Finance
  • Five (5) years of experience in managing technical and administrative aspect of physician billing and accounts receivable

Essential Functions:

  • Plans, organizes and directs the activities for assigned area in order to meet cash goals and meet or exceed accounts receivable targets for days in accounts receivable.
  • Establish and implement goals for the department to ensure goals and meet service needs.
  • Interacts with private and government payers to facilitate the prompt payment of accounts receivable.
  • Call Center / Customer Service
  • Facilitates effective individual and team performance by providing continuous feedback, recommending/administering appropriate motivational and/or incentive programs, measuring results and soliciting employee ideas for improved performance.
  • Takes ownership of assignments, special projects, pilot programs; other duties as assigned or requested.
  • Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
  • Cooperates and interacts with supervisors, peers, other departments and all customer groups demonstrating our commitment to “service”.
  • Meets Budget (Operating & Capital) for assigned areas.
  • Mentors, coaches, develop subordinates to accomplish goals.
  • Develops policies, processes, strategies and goals that support Department/Corporation direction.

Why Lovelace?

            Named one of the 150 Great Places to Work in Healthcare by Becker’s Hospital Review

  Named one of the Best Places to Work by Albuquerque Business First

  Named Top Workplace by Albuquerque Journal, 2013,    2014 and 2015

  Named to Modern Healthcare’s 100 Best Places to Work five times since 2008


Department / Location

Lovelace Shared Services - Albuquerque, NM