Lead Customer Service Coordinator Contact Center Full Time Days

Lead Customer Service Coordinator Contact Center Full Time Days job in Albuquerque, NM

Shift: Day
Schedule: Full - Time Regular

Lead Customer Service Coordinator, Contact Center, Full-Time, Days

We are looking for a Lead Customer Service Coordinator to join our Contact Center team in Albuquerque, NM .

  This full time job is located at   Lovelace Medical Group is a multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care, and provides patients with exceptional health care through the support of Lovelace Health System hospitals and technology.

  Lead Customer Service Coordinator Responsibilities:

  • Leads and oversees the daily duties of assigned staff within a designated department.

  •  Provides guidance and training to assigned staff responsible for admitting, registering, scheduling and verifying patient insurance policies.

  •  Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.

  •  Adheres to policies, procedures and regulations to ensure compliance and patient safety.

  Lead Customer Service Coordinator Education and Experience job Requirements:

  • Minimum:  High School Diploma or GED equivalent

  • Desired: Associate’s Degree in related field of study

  • Medical Terminology

  • Ability to type and enter data efficiently and accurately.  Ability to work independently.  Ability to communicate effectively.  Knowledge of office procedures.  Knowledge of insurance plans.  Skilled in a variety of software applications 

  • Minimum: Two (2) years of directly related experience

Desired: Medical Office Experience

Why Lovelace?

  • Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business
  • First for acquisition of ABQ Health Partners’ women’s health

    Lovelace is a drug-free employer with smoke free campuses.


Department / Location

Call Center
Lovelace Medical Center - Albuquerque, NM