Lead Customer Service Coordinator

Lead Customer Service Coordinator job in ,

Shift: Day
Schedule: Full - Time Regular

  You’re going to LOVE Lovelace!

  Lovelace UNM Rehabilitation Hospital provides state-of-the-art rehabilitation services for patients recovering from health care conditions such as stroke, brain injury and musculoskeletal disorders. The only rehabilitation hospital in the state accredited in six programs by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Lovelace UNM Rehabilitation Hospital is hiring a   Lead Customer Service Coordinator


  • Leads and oversees the daily duties of assigned staff within a designated department. 

  • Provides guidance and training to assigned staff responsible for admitting, registering, scheduling and verifying patient insurance policies. 

  • Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.

  • Adheres to policies, procedures and regulations to ensure compliance and patient safety.


  • Minimum:  High School Diploma or GED equivalent

  • Desired: Associate’s Degree in related field of study

  • Medical Terminology

  • Ability to type and enter data efficiently and accurately. 

  • Ability to work independently.

  • Ability to communicate effectively.

  • Knowledge of office procedures. 

  • Knowledge of insurance plans.

  • Skilled in a variety of software applications

  • Minimum: Two (2) years of directly related experience

  • Desired: Medical Office Experience


Why Lovelace?


  • Modern Healthcare’s Best Places to Work 2018
  • UNM Occupational Therapy Fieldwork Site of the Year 2017
  • Excellence in Outcomes Award- Orthopedics (Q3 2016) from Focus On Therapeutic Outcomes (FOTO), Inc. for Wyoming, Enchanted Hills, Santa Fe and Jemez rehabilitation clinics
  • Hospital of Choice Award from the American Alliance of Healthcare Providers

Lovelace is a drug-free employer with smoke free campuses.


Department / Location

Admitting - Er - Op
Lovelace UNM Rehabilitation Hospital -