Care Concierge

Care Concierge job in Albuquerque, NM

Shift: 1st - Day
Schedule: Full Time

You’re going to LOVE Lovelace!

Lovelace Shared Services: Organizational support departments for all Lovelace facilities including Coding, Finance, Health Information Management, Revenue Cycle, Marketing, and the Resource Team.  We are dedicated to exceeding our customers’ expectations in every way.

Lovelace Shared Services is now hiring a Care Concierge - Spanish Speaker Preferred.

  • The Care Concierge/Sales Advisor facilitates the referral of unassigned ED patients to PCPs and specialists to promote follow up and continuity of care.
  • Track the referrals out and return business to each hospital and conducts discharge follow- up calls to ensure the continuity of care.
  • Communicates healthcare questions to clinical staff for appropriate assessment. Maintain/update/revise database of referral sources.
  • Keep referral source information up to date with assistance from Marketing.

Qualifications:

  • Minimum: Associate’s degree - education may be substituted for relative experience. Healthcare background/ experience.
  • Desired: Comparable experience in customer relations, scheduling, etc
  • Ability to communicate effectively and maintain confidentiality, consistency and accuracy.
  • Able to work independently or as a team member.
  • Excellent interpersonal skills
  • Basic computer and typing skills.
  • Computer skills including managing databases, working with EMRs, Excel, Word, etc
  • One (1) year previous job related experience.
  • Medical Assistant Certification preferred

Why Lovelace?

  Named one of the 150 Great Places to Work in Healthcare by Becker’s Hospital Review

  Named one of the Best Places to Work by Albuquerque Business First

  Named Top Workplace by Albuquerque Journal, 2013,    2014 and 2015

  Named to Modern Healthcare’s 100 Best Places to Work five times since 2008

*EOE/AA

Department / Location

CARE COORDINATION
Lovelace Shared Services - Albuquerque, NM