Business Office ~ Collection Manager

Business Office ~ Collection Manager job in Albuquerque, NM

Shift: 1st - Day
Schedule: Full Time

You’re going to LOVE Lovelace!

Lovelace Shared Services: Organizational support departments for all Lovelace facilities including Coding, Finance, Health Information Management, Revenue Cycle, Marketing, and the Resource Team.  We are dedicated to exceeding our customers’ expectations in every way.

Lovelace Central Business is now hiring a Manager, Business Office - Collections.

Collections Manager:  Responsible for the billing and collecting and all activities pertaining to the collection of accounts receivable

  • The Manager - Collections plans, organizes and directs the activities for assigned area. Administers the credit and collection policies in conjunction with System policy and Business Services Accounts receivable goals.
  • Responsible for all activities pertaining to the collection of accounts receivable for Medicare, Medicaid, HMOs, PPOs, and insurance plans and any other third party accounts receivable.
  • May be responsible for the oversight of the revenue cycle process for assigned department.
  • Adheres to policies, procedures and regulations to ensure compliance and patient safety.

Primary Duties and Responsibilities:

o   Plans, organizes and directs the activities for assigned area in order to meet cash goals and meet or exceed accounts receivable targets for days in accounts receivable.

o   Establish and implement goals for the department to ensure goals and meet service needs.

o   Interacts with private and government payers to facilitate the prompt payment of accounts receivable.

o   Responsible for the billing and collecting and all activities pertaining to the collection of accounts receivable

o   Takes ownership of assignments, special projects, pilot programs; other duties as assigned or requested.

o   Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.

o   Cooperates and interacts with supervisors, peers, other departments and all customer groups demonstrating our commitment to “service”.

o   Meets Budget for assigned areas.

o   Mentors, coaches, develop subordinates to accomplish goals.

o   Develops policies, processes, strategies and goals that support Department/Corporation direction.


  • Minimum: Bachelor’s Degree in related field of study
    Desired: Master’s in Business Administration or Healthcare Finance.
  • Ability to communicate effectively; Knowledge of Electronic billing and collections and Microsoft Office applications.
  • Five (5) years of experience in managing technical and administrative aspect of hospital billing and accounts receivable

Why Lovelace Health System:

  Named one of the 150 Great Places to Work in Healthcare by Becker’s Hospital Review

  Named one of the Best Places to Work by Albuquerque Business First

  Named Top Workplace by Albuquerque Journal, 2013,    2014 and 2015

  Named to Modern Healthcare’s 100 Best Places to Work five times since 2008

Department / Location

Ardent Patient Financial Services - Albuquerque, NM