AVP, Revenue Cycle Operations

AVP, Revenue Cycle Operations job in Albuquerque, NM

POSITION TITLE:          AVP,Revenue Cycle Operations

REPORTING TO:          VicePresident of Revenue Cycle, Ardent Health Services

LOCATION:                Albuquerque,NM


ArdentHealth Services (AHS) is a national healthcare companyheadquartered in Nashville, TN. Our subsidiaries own and operate hospitals andmultispecialty physician practices in six states. Ardent includes 19 hospitals,3,200 patient beds, 18,000 employees, and 475 employed physicians. Within theindustry, we are noted for recognizing that every hospital is as unique as thecommunity it serves. This in-depth understanding of how health care works atthe local level is one of our great strengths.

Ardent Health Services invests in quality healthcare.  In people, technology, facilities, andcommunities, Ardent makes considerable investments, producing high quality careand extraordinary results.

To Date those investments total more than $835 million since 2001.  From newly constructed facilities andexpanded services to lifesaving technology and outstanding opportunities foremployees, Ardent is committed to providing its hospitals and clinics the toolsthey need to succeed.

Recapitalized and supported by the financial strength of Ventas, Inc.,an S&P 500 company and leading real estate investment trust, and EquityGroup Investments, a private investment firm founded by Sam Zell more than 45years ago, Ardent is expanding its network and bringing its unique combinationof resources and proven management expertise to new communities.

Due to Ardent’s commitment to high quality care, Ardent has embarked ona complete install of our EHR systems in all of our hospitals that began in2017.  Here at Ardent we are trulydedicated to investing in our hospitals and communities so we can offer thebest quality care possible!  Ourinvestment in Epic is just another example of our dedication!


Ardent Health Services is a premier provider of health care services,delivered with compassion for patients and their families, with respectfor employees, physicians, and other health professionals, with accountabilityfor our fiscal and ethical performance, and with responsibility to thecommunities we serve.


  • We are dedicated to meeting the health care needs of ourpatients
  • We treat patients, employees, physicians and others withrespect and compassion
  • We partner with physicians to provide the best care possiblefor our patients
  • We work to foster a fulfilling and challenging workplace forall
  • We continuously seek ways to improve the quality of caredelivered to our patients
  • We act with responsibility and accountability in thecommunities we serve
  • We expect 100 percent compliance with ethical and regulatorystandards
  • We are dedicated to providing a fair return for our investors


  • Every action we take at Ardent is built on three key tenets:
  • Ardent recognizes that each hospital is as uniqueas the community it serves
  • We believe in working with employees and physiciansto improve the quality of care, patient safety and customer service and wemeasure all three continuously
  • We reinvest in our facilities helping ourhospitals expand services, enhance technology and add new programs that fulfilltheir missions
  • We believe it is this mix of corporate support and local autonomy thatprovides our hospitals with the tools they need to succeed.


The Assistant Vice President (AVP) of Revenue CycleOperations will oversee the Centralized Business Office of Ardent HealthServices providing leadership and adherence to policy & procedures toensure the standards of operation are maintained and improved. This positionhas budgetary and or fiscal accountability through the activities of thebusiness office such as, but not limited to, monitoring, implementing, organizingand evaluation of operations.  Must actas liaison with ancillary departments within the hospitals, third party payers,physicians, physician offices, patients and their families. Must demonstrateobjectivity in decision making, utilizing facts to support strategic directionof improved operations, while removing boundaries to achieve integrate,efficient and high quality service. This position will be accountable andresponsible for the following duties:

  • Monitoring and tracking accounts receivable performance,daily, weekly and monthly in the areas of cash collections, aging trends,monthly bad debt write-off, contractual and other adjustment’s, departmentalproductivity and customer satisfaction.
  • Measurement of key performance indicators and metrics whichparallel industry standards and achieving improvement in high impact areas suchas cash flow, net revenue and reduction of bad debt expense.
  • Monitors and ensures that vendor performance stays withinthe boundaries of the statement of work, performance does not deteriorate andquality measurements within acceptable levels.
  • Assists with establishing goals and objectives that supportstrategic plans of Ardent Health Services
  • Monitors the annual department operating and capital budgets
  • Manages Daily operations of assigned departments
  • Manages performance of staff
  • Supports the mission statement, policies and procedures ofArdent Health Services
  • Achieves ongoing compliance with all regulatory agencies
  • Communicates effectively with all levels in the organizationas well as external customers
  • Selects personnel for hire and promotion at the manageriallevel as well as teaching and managing up or out staff unable to achievedesired outcomes
  • Responds proactively to employee needs and concerns
  • Facilitates consensus among divergent groups
  • Minimizes staff turnover
  • Recognizes and rewards employee’s accomplishments
  • Assists in development of competency plans and providesopportunities for learning
  • Provides continuous feedback on Business Office performanceand related corrections to processes, people and technology
  • Keeps current with emerging industry issues and providestimely guidance to management staff
  • Utilizes resources efficiently and effectively
  • Participates in performance improvement activities


  • 5+ Years of current revenue cycle leadership experience of amulti-hospital enterprise CBO
  • 10+ years of revenue cycle experience in a multi-hospitalsystem
  • Revenue cycle management experience with oversight of a teamof 60+ professionals
  • For profit hospital system experience a plus
  • Epic experience is a plus

Department / Location

Lovelace Health System Division - Albuquerque, NM